Help Center
*eg. domain setup, transfer domain
Frequently Asked Questions (FAQs)
Find quick answers to common questions.
Hosting Plans
How do I get started with web hosting?
Getting started is simple! Choose a reliable hosting plan based on your website needs, register a domain, and connect it to your hosting account. We can help you set it up and manage everything from start to finish.
What is difference for each plan?
Each plan varies by features like storage space, bandwidth, number of websites, email accounts, and security tools. Basic plans suit small sites, while advanced ones offer more resources for growing businesses. We’ll help you pick the right fit.
What kind of web hosting do I need?
It depends on your website’s size and purpose. Shared hosting works for small sites, while VPS or dedicated hosting is better for high-traffic or resource-heavy projects. We’ll recommend the best option based on your goals.
Why do I need domain name?
A domain name is your website’s unique address on the internet. It makes your site easy to find and gives your brand a professional identity. Without it, users can’t access your website.
What my website protected from hackers?
Yes, we implement strong security measures like SSL certificates, firewalls, regular updates, and malware scans to protect your website from hackers and online threats. Additional security options are also available based on your needs.
How do I backup my website?
You can back up your website manually through your hosting control panel or use automated backup tools and plugins. We also offer scheduled backups to ensure your data is always safe and recoverable.
DNS and Domains
What is a domain name?
A domain name is the unique address of your website, like example.com, that users type in to visit your site.
What is DNS?
DNS (Domain Name System) translates domain names into IP addresses, allowing browsers to locate and load websites correctly.
How do I connect my domain to hosting?
You can connect your domain by updating the DNS settings (nameservers) in your domain registrar’s dashboard to match your hosting provider.
Can I transfer my domain to another provider?
Yes, domains can be transferred by unlocking it, obtaining the transfer code, and initiating the transfer with the new provider.
What is a nameserver?
Nameservers are part of DNS that direct traffic from your domain name to the correct hosting server where your website files are stored.
Do I need to renew my domain name?
Yes, domain names are registered for a specific period (usually 1 year) and must be renewed to stay active and avoid losing ownership.
Products and Services
What services do you offer?
We offer a range of digital services including web development, app development, SEO, social media marketing, cyber security, and graphic designing.
Can I customize the services I need?
Yes, all our services are customizable to fit your specific business needs and goals.
Do you offer packages or individual services?
We offer both bundled service packages and individual services, depending on what works best for you.
How long does it take to deliver a project?
Project timelines vary based on complexity, but we provide a clear delivery schedule before starting any work.
Do you provide after-sale support or maintenance?
Yes, we offer ongoing support and maintenance to ensure your products and services run smoothly.
Are your services suitable for small businesses?
Absolutely! We tailor our solutions for businesses of all sizes, including startups and small enterprises.
SSL and Security
What is an SSL certificate?
An SSL (Secure Sockets Layer) certificate encrypts data transferred between your website and users, ensuring secure communication.
Why do I need SSL for my website?
SSL protects sensitive information like passwords and payment details and helps build trust with your visitors. It’s also essential for SEO rankings.
How can I tell if my website has SSL?
If your site URL starts with "https://" and shows a padlock icon in the browser, it means your SSL certificate is active.
Do you provide SSL certificates?
Yes, we provide and install SSL certificates with all our hosting and web development services.
What happens if my SSL expires?
If your SSL certificate expires, browsers will mark your site as “Not Secure,” which may scare off visitors and affect your SEO.
How do you secure my website from cyber threats?
We use firewalls, malware scans, secure coding practices, regular updates, and backups to keep your website safe from cyber threats.
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